Privacy Policy
We take your privacy seriously and are committed to ensuring that your personal information is protected in accordance with the Privacy Act 1988 (Cth) (the Act). This policy describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.
In an attempt to manage your personal information we have implemented procedures to ensure all personal information, no matter how it is obtained, is handled securely and in accordance with the Act.
Please read this privacy policy before using the website at www.livingtiles.com.au (the “Site”) or submitting any personal information. By using the Site, you are accepting the practices described in this privacy policy.
You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.
Collection of your personal information
You agree and consent that we may collect personal information from you when you subscribe to our website or instore mailing lists. Generally, the type of personal information collected includes your name, email and postal addresses, home and business telephone numbers.
Our policy is to only collect personal information that we need for a particular purpose and use it for that purpose. Except as permitted or required by law, including as reasonably expected by the individual, Livingtiles does not collect, use or disclose personal information without your consent.
You agree and consent that Livingtiles may collect personal information about you from a third party source. Livingtiles will take reasonable steps to contact you to and make you aware of the purposes for which the issuer has collected your personal information which has been obtained from a third party source.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Livingtiles takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
We may disclose your personal information where acting in good faith, we believe that the law requires or permits us to do so (eg to law enforcement agencies or government auditors).
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Marketing communications
Livingtiles may use your information to provide you with newsletters and other communications by post, email, telephone and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
Publish your reviews, comments and content
Where you have uploaded product reviews, comments or content to our websites or services and made them publicly visible, Livingtiles may link to, publish or publicise these materials elsewhere including in our own advertisements.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Livingtiles reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Unsubscribing or Opting Out
If you would like to unsubscribe or opt out from receiving our newsletters or updates at any time, for any reason, please follow the instructions at the relevant site (which will normally be at the bottom of the page). Alternatively, you can contact the Privacy Officer – details under Contact us section.
Changes to this Privacy Policy
Livingtiles reserves the right to make amendments to this Privacy Policy at any time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective.
Contact us
Livingtiles welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during our office business hours.
Call: +61 2 9818 0000
Post: 133 Victoria Road, Rozelle NSW 2039
Email: enquiries@livingtiles.com.au (attention: Privacy Policy)
Last Updated: 25 September 2021